40%
Support ticket volume reduction
TAN TECH Solutions builds Agentic AI and cloud-native bots that sit inside Tier‑1 telecom OSS/BSS stacks — clearing order fallouts, aligning data across systems, and cutting Op‑Ex without waiting on a platform rebuild.
TAN TECH Solutions helps organizations unlock the full potential of automation — reducing operational expenditure, accelerating delivery, and driving measurable business outcomes. Our team brings cross-industry, cross-geography expertise, backed by an in-house innovation center dedicated to building proprietary solutions and accelerators.
We have collaborated with specialist partners to design, develop and customize existing products, or build new applications, exactly to customer requirements — spanning Telecom, Manufacturing and Banking.
Three flexible frameworks, each aligned to how much ownership you want to keep in-house.
We organize transformation programs across three interconnected pillars — customer value, revenue and operational efficiency.
OSS transformation, network inventory and order orchestration — delivered across Europe and Brazil.
Solution built around the Cramer network inventory tool and service catalogues to reduce provisioning time. Time-to-market cut from months to weeks.
Transformed legacy wireline/wireless stack to the RoDOD framework, improving E2E order cycle time. 20 million consumer and enterprise customers migrated to the new stack.
Implemented the Cramer framework to cut time-to-market from months to weeks, eliminating data redundancy across systems and improving code quality.
Transformed the legacy stack to OSM to improve order orchestration, reduce order fallout and improve provisioning time.
Implemented VoIP services; supported IVR node creation, staging and execution, customizing Regia Operatori to reduce Op-Ex cost.
Established AI-led service transformation across Managed Services, BI and Enterprise Operations — every bot is cloud-native and built to act, not just alert.
Standard operating processes automated end-to-end, so known-issue fallouts clear without a human touch.
Self-healing bots for incident handling and cross-stack data alignment, working the same 24×7 rota your triage team does.
Day-to-day reporting delivered straight to a mobile app — no more ad hoc, spreadsheet-driven reconciliation.
Handles user queries and service-request transactions directly, with speech recognition and NLP built in.
Agentic AI capability that automates ServiceNow ticket creation using contextual order intelligence — reducing manual intervention and accelerating support response by 20%.
Reusable RAG accelerators for financial reporting validation, integrating Agentic AI with SAP BW and Qlik Sense to improve data quality and reporting governance.
AI-powered Service Request Automation for identity and access management, cutting manual support effort.
AI-powered Knowledge Management using ServiceNow knowledge intelligence (RAG) and semantic search to reduce repetitive incidents.
Reusable AI implementation frameworks for Service Management, Enterprise Applications and Analytics across customer programs.
Reusable AI accelerators and reference architectures purpose-built for telecom and enterprise customers.
Major telecom service providers spend a minimum of $5M a year handling Op-Ex, with 3–4% of orders and transactions stuck or falling out daily — from data misalignment, technical issues, product issues or stack performance. Roughly half are known issues with standard SOPs to clear, yet triage teams working 24×7 still burn out on the repetitive task.
| Type | Valid | Failed | 1 Day+ | 3 Day+ | SR % |
|---|---|---|---|---|---|
| Postpaid | 28,655 | 2,248 | 1,748 | 300 | 94% |
| Prepaid | 12,465 | 1,345 | 1,000 | 250 | 90% |
| Fixed Line & Broadband | 28,655 | 2,248 | 1,700 | 548 | 94% |
A fully-managed virtual assistant offering self-service that cuts down phone, email and in-person agent interaction — while giving reliable, cost-effective, responsive service across L1 support, FAQs and order booking. It integrates seamlessly with your existing customer support IT, including the customer care portal.
User ↔ Chat Bot ↔ Customer Service Team — every exchange runs as text or voice, with the bot handling first-line resolution and escalating only what genuinely needs a human.
The Enterprise Service Catalog is a content management system that lets software architects, designers, project managers and executives view and manage everything related to SOA governance — a standalone product with its own relational data model, a clean UI, and REST-based services connecting database and interface.
MSME management teams typically spend 5–6 man-hours assigning tasks and chasing updates — and still don't have a clear picture of true project status, product issues, labour performance or technical challenges, all of which risk missed customer dates and rising Op-Ex.
The same 5–6 man-hour daily overhead shows up in sales and service: management and clients lack visibility into sales, stock and service-request status, and delays compound from product, labour or technical issues.
Enquiry / Pre-Sales → Customer Confirmation → Dispatch, with role-based access mapped to each team, and the flow customizable to your process.
SMEs consult with clients directly on pain points
Evaluate the as-is architecture and SOPs
Prepare automation test cases
Reduces Op-Ex up to 40% with bots, and helps define new SLAs.
Custom development of bots
Enterprise application integration
Streamlines processes and keeps data aligned across the stack, cutting failures.
Track and report daily/weekly savings
Maintenance or cleansing of bots, support
Data quality control and data patching
Keeps lead-time gains from decaying once bots are live.
TAN TECH Solutions works alongside specialist partners to extend product depth, and has delivered for clients across IT, insurance, education, manufacturing and solar energy.
Tell us where orders, incidents or reporting are costing you the most, and we'll bring a discovery session tailored to your stack.